Resolved -
This incident has been resolved.
Jul 27, 19:39 UTC
Update -
We are continuing to monitor for any further issues.
Jul 27, 18:48 UTC
Update -
We are continuing to monitor for any further issues.
Jul 27, 17:52 UTC
Monitoring -
We've implemented a fix for the issue affecting PDF exports in Rise 360.
Customers should now be able to export courses as PDFs again. We're continuing to monitor performance to ensure the fix is working as expected.
Thank you for your patience while we worked to resolve this issue.
Jul 27, 16:52 UTC
Update -
We are continuing to investigate this issue.
Jul 27, 15:53 UTC
Investigating -
We're investigating an issue affecting PDF exports in Rise 360.
Customers may be unable to export courses as PDFs. We're actively investigating the cause and will share another update as soon as we have more information.
We understand this impacts your work and appreciate your patience while we investigate.
Jul 27, 14:54 UTC